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Heymondo Reviews: Everything You Didn’t Know 

By  Abie Davis

Looking for Heymondo reviews? I’ve got your back.

I know, when it comes to travel, insurance is your safety net. 

And if Heymondo has caught your eye, you might be wondering, "Is Heymondo legit?" 

Whether you're planning a short trip or a long adventure, their offerings seem to promise peace of mind. But do they deliver? I took a deep dive to learn more about this travel insurance provider.

Ready to see what I learned? Let’s roll.

What Is Heymondo Insurance

What Is Heymondo Insurance?

Heymondo bills itself as the go-to for globetrotters, offering insurance plans for single trips, annual jaunts, or those lengthy sabbaticals where you’re "finding yourself" in Bali

Their app is one of their big selling points, boasting features like 24/7 medical chat and free assistance calls. It’s all very modern, very slick; like they’ve handed your travel safety over to a team of tech-savvy problem solvers. 

Handy? Absolutely. Revolutionary? Maybe not.

But here’s where things get interesting. Heymondo isn’t some seasoned veteran with decades of experience to back their big promises. 

They were founded in 2017, fairly young in the world of travel insurance

It makes me wonder, can a company this new really have the expertise to handle your emergencies when you’re stuck in the middle of nowhere? 

Sure, the app is shiny, but what about the grit and reliability when things go wrong?

Now don’t get me wrong: I see the appeal. They’re trying to cater to a generation glued to their phones (and I’m guilty as charged!); I respect the effort. 

But here’s a thought: are we relying too much on bells and whistles while overlooking what truly matters? Like comprehensive coverage and actual reliability? 

I’ve been around long enough to know that apps don’t solve every problem. Sometimes, it’s the human on the other end of the phone that makes all the difference.

But, before I form an opinion, let’s continue this Heymondo review and look at its pros and cons.

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Pros and Cons of Heymondo Insurance

Here are the pros and cons of Heymondo’s insurance policies.

Pros:

  • High medical assistance limit of up to $10 million USD.
  • User-friendly mobile app with free assistance calls.
  • Comprehensive options for trip cancellation and baggage protection.

Cons:

  • Policies don’t cover pre-existing conditions or routine check-ups.
  • Age limit of 69 years excludes older travelers.
  • Claims process can be slow, according to some reviews.

Now that we’ve looked at the pros and cons, let’s see what’s included in a typical Heymondo policy.

What's Included in Heymondo Insurance Policies

What's Included in Heymondo Insurance Policies?

Heymondo travel insurance covers essential aspects, such as:

Emergency Medical Expenses and Assistance

Let’s start with the big one: medical expenses. Heymondo promises to cover emergency medical costs up to $10 million USD.

Sounds impressive, right? And it’s crucial if you’re suddenly facing a hospital bill in a country where healthcare isn’t exactly free. 

But here’s the catch: this only applies to emergencies. 

If you’re dealing with something more routine, like managing a chronic condition or a follow-up appointment, you’re on your own. It’s good for peace of mind, but don’t mistake it for a golden ticket to free healthcare abroad.

Trip Cancellation and Interruption

Trip Cancellation and Interruption

Cancelled trips are a nightmare, and Heymondo offers to soften the blow. They’ll reimburse you for non-refundable costs if your plans go sideways due to illness, emergencies, or even unexpected work demands. 

Sounds great on paper, but like most insurance policies, there’s a list of conditions and exclusions long enough to make your head spin. 

The moral of the story? Read the fine print before you book that non-refundable safari or cruise.

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Baggage Protection for Loss, Theft, or Damage

Ever stood at the luggage carousel, watching every bag except yours make the rounds? 

Heymondo says they’ve got your back if your luggage is lost, stolen, or damaged. While it’s a lifesaver for some, don’t expect a quick payout. 

Numerous Heymondo reviews suggest you might be chasing paperwork for weeks before seeing a penny. Still, if you’re the type to travel with half your life in your suitcase, it’s worth considering.

24_7 Global Support Through Their App

24/7 Global Support Through Their App

Now, this is where Heymondo shines, or so they’d like you to think. Their app offers 24/7 global support, including a medical chat and free assistance calls. 

It’s a sleek feature that appeals to tech-savvy travellers who want instant access to help. 

But let’s be real. An app is only as good as the team behind it. 

Will you get the swift response you need, or will it feel like you’re shouting into the void? For simple questions, the app is handy. For a full-blown crisis? You might still be wishing for a more personal touch.

Let's continue my Heymondo review. Next? What's not covered by Heymondo after reading the fine print.

What's Not Included in Heymondo Policies

What's Not Included in Heymondo Policies?

No insurance is perfect, and Heymondo is no exception. They do not cover:

Pre-existing Medical Conditions

This one’s a heartbreaker for anyone with chronic illnesses or long-standing health issues. 

Heymondo doesn’t cover pre-existing medical conditions, which means if your asthma flares up or your diabetes needs attention while you’re abroad, you’re footing the bill. 

For travellers like me, managing a condition day-to-day, this feels like a glaring hole in their coverage. 

Sure, emergencies are covered, but what about the predictable challenges that come with travelling with a medical condition? 

It’s a reminder that "comprehensive" doesn’t always mean "complete."

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Routine Medical Check-Ups

Let’s face it: travel can be unpredictable, but some things aren’t. You might need a quick health check or medication refill, especially if you’re travelling long-term.

Unfortunately, Heymondo doesn’t cover routine medical check-ups. 

While this isn’t a dealbreaker for short trips, it’s something to consider if you’re planning a months-long adventure. Without this, you’ll need to budget for those routine costs on your own.

Extreme Sports or Activities Without Additional Coverage

Extreme Sports or Activities Without Additional Coverage

Thinking about backpacking, scuba diving, or scaling a cliff face? Proceed with caution. 

Heymondo’s standard policy doesn’t cover extreme sports or high-risk activities unless you pay for extra coverage. 

It’s a letdown for thrill-seekers who assume "adventure" is part of the package. If your trip revolves around adrenaline-fueled fun, make sure to check if your activity is on their exclusion list. 

Better yet, find travel insurance that embraces your adventurous spirit from the start with over 99 adventure activities included as standard.

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Using a Heymondo Policy

Wondering how to buy and use a Heymondo travel insurance policy? Here’s how you do it:

Step 1: Choose Your Plan Online

First, I headed to Heymondo’s website. It’s pretty intuitive! You start by picking the type of coverage you need: single trip, annual multi-trip, or long stay. 

I plugged in my destination, travel dates, and a few personal details. 

Then, I saw the premium adjust in real time as I tinkered with add-ons like trip cancellation coverage.

 It was satisfying to see the numbers update instantly, but I couldn’t help but wonder if all the "customisation" was just a fancy way of hiking up the price.
Step 2: Customise Your Coverage

Step 2: Customise Your Coverage

Once the basics were sorted, I dived into the nitty-gritty. Heymondo lets you add extra features, like coverage for high-risk activities or enhanced baggage protection. 

I appreciated the transparency in seeing exactly what I was paying for, but the options felt overwhelming. 

By the time I’d ticked a few boxes, my "affordable" policy was looking less so. A word to the wise: keep an eye on the price tag as you go.

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Step 3: Activate Your Policy

After payment, activating the policy was simple. I received a confirmation email with all my documents and instructions for downloading their app. 

No lengthy forms or back-and-forth emails, which was a relief. 

I liked that everything was digital. There’s no need to carry a folder of paperwork on my travels. Still, I couldn’t shake the feeling that the app would be the ultimate test.

Step 4: Use the Heymondo App on the Go

Step 4: Use the Heymondo App on the Go

Downloading and setting up the Heymondo app was easy, but navigating it took a minute to figure out. 

From there, I explored the features: incident reporting, a 24/7 medical chat, and assistance calls. It all looked good on the surface, but I kept wondering, “How would it hold up in an actual emergency?”

For smaller issues, like a lost item or a minor illness, the app seemed convenient. But if something serious happened, would it still feel this smooth?

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Step 5: Seek Assistance When Needed

The real value of Heymondo’s policy lies in how you use it when things go wrong. With the app, I practised reporting a mock incident and found the process straightforward.

It’s a nice feature for the tech-savvy, but if you’re someone who prefers human interaction over app notifications, this might feel a little cold. 

For now, I’d say it’s a mixed bag. Good for the basics, but time will tell if it delivers in a pinch.

So what happens when an actual disaster strikes? How do you file a claim with Heymondo? Let’s find out.

Filing a Claim with Heymondo

Filing a Claim with Heymondo

Filing a claim with Heymondo travel insurance was pretty straightforward. Here’s what I learned while playing around with their app.

Step 1: Gather Your Documentation

The first thing I learned about filing a claim with Heymondo is that documentation is king. 

You’ll need proof of the incident, such as receipts, police reports for theft, or medical records for emergencies. I imagined myself fumbling through my phone gallery to find receipts from a busy market in Morocco

My Pro Tip: Keep all your paperwork organised from the start. Without it, your claim will likely hit a dead end.
Step 2: Submit Your Claim Through the App or Website

Step 2: Submit Your Claim Through the App or Website

Next, I explored how to actually file the claim. The app and website both guide you step-by-step through the process. 

I opened the app, selected "File a Claim," and uploaded a few sample documents just to test it out. 

It felt quick and simple. Tap, upload, done.

Step 3: Wait for Processing

Step 3: Wait for Processing

Once the claim is submitted, the waiting game begins. Reviews suggest Heymondo can be hit or miss here. 

Some users rave about fast reimbursements, while others report weeks of back-and-forth emails asking for "just one more document." 

From what I’ve gathered, minor claims like delayed flights or small medical bills seem to process faster. But if you’re dealing with something larger, you might need patience and persistence.

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Step 4: Follow Up If Needed

This step can make or break your experience. If your claim feels like it’s stuck in limbo, don’t be afraid to follow up. Users have reported mixed success here. 

Some got updates quickly, while others felt like they were chasing shadows. If timely resolutions are important to you, this could be a sticking point. 

My advice? Be polite but persistent. You might need to give them a nudge to keep things moving.

Step 5: Receive Your Reimbursement

Step 5: Receive Your Reimbursement

Finally, if everything checks out, you’ll get reimbursed. Payments are typically made via bank transfer or PayPal, which is convenient. 

But don’t celebrate just yet! There’s no guarantee the amount will fully cover your loss. 

After running through the process in my mind, I couldn’t help but feel like it was a roll of the dice. If everything goes smoothly, you’ll walk away happy. If not, it might leave a sour taste in your mouth.

But is this just my experience? What do other Heymondo reviews reveal?

Other Online Reviews of Heymondo Insurance

Other Online Reviews of Heymondo Insurance

When I delved into customer feedback on Heymondo, I found a mixed bag of experiences. 

On Trustpilot, many travellers praise the app's user-friendliness and the promptness of Heymondo's medical support. 

One user mentioned, "The app is intuitive, and when I had a medical emergency abroad, their response was swift and reassuring."

However, not all reviews are glowing. 

Ready for unlimited adventure? Get travel insurance that covers over 150 activities and 190 destinations.

Some customers express frustration with the claims process, particularly regarding delays in reimbursements for lost baggage. 

A reviewer noted, "Filing a claim was straightforward, but getting my money back took longer than expected." 

But there’s more. The age restrictions in their policies have been a point of contention for older travellers, who feel excluded from coverage.

It's evident that while Heymondo offers appealing features, individual experiences vary. 

My two cents? As always, it's wise to read through these Heyomondo reviews and consider your specific needs before making a decision.

Ready to wrap up this Heymondo review? Let’s do it.

My Final Verdict

My Final Verdict

Heymondo’s travel insurance does a decent job covering the basics for most travellers. Their high medical coverage limit and user-friendly app are undoubtedly strong points. 

If you’re someone who values convenience and tech-driven solutions, Heymondo might fit the bill. However, after digging deeper and comparing options, it’s clear they’re not the undisputed champion of travel insurance.

For instance, in my Heymondo vs SafetyWing comparison, SafetyWing stood out for digital nomads and long-term travellers, particularly those seeking affordable plans with fewer age restrictions. 

Similarly, while writing my detailed True Traveller insurance review, I noticed that True Traveller offers better coverage for adventurous activities without forcing you to jump through extra hoops. 

Heymondo, on the other hand, feels a bit limited.

So, here’s my verdict: Heymondo is solid for casual travellers who want a straightforward, app-based solution. 

But for those with specific needs, like a love for adventure, there are Heymondo alternatives, like Rise & Shield. In the end, choosing the right policy comes down to what you value most in your travel insurance.

Ready for unlimited adventure? Get travel insurance that covers over 150 activities and 190 destinations.

My Final Thoughts

And there you have it: This concludes my Heymondo review. Is it everything you thought it would be? I know where I’m putting my money (and safety): in the hands of Rise & Shield. Why? Because it's travel insurance I trust.

Abie Davis

About the author

Having travelled all over this blue rock, Abie has now embraced life as a remote worker. He loves to share his travel insights and stories and finds joy in all things big and small. He is relentlessly helpful.

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