Help and Emergencies

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Your safety is our priority

At Rise & Shield, your safety is our top priority. Whether you're dealing with a medical emergency, travel disruption, or need immediate assistance, we've got you covered. Follow the steps below to get the help you need.

What to do in an emergency

Seek Local Emergency Services:

If you’re in immediate danger or require urgent medical attention, contact local emergency services right away. For example:

  • 911 in the USA
  • 112 in Europe
  • 999 in the UK
  • 000 in Australia

Emergency Medical Assistance:

Once you're safe, reach out to our 24/7 emergency medical assistance provider for support.

Phone: +1 305 893 9433 (from anywhere in the world)

Email: assistance@healthcaseservices.com

Be Prepared

To ensure our 24/7 Emergency Assistance Team can assist you quickly and effectively, please have the following information ready:

✔ Your Rise & Shield policy number

✔ A contact number where we can reach you

✔ A brief description of the issue

✔ Your current location

✔ Details of any prescribed medication (if applicable)

Our experienced team is ready to help you no matter where you are in the world. Now, that's cover that matters.

How we can help you

Rise & Shield provides a wide range of support to ensure you get back on track quickly. Here's how we help you face the unexpected:

Medical Assistance

Get help finding nearby hospitals or clinics, arranging treatment, and navigating healthcare systems abroad.

Emergency Evacuation

In serious cases, we’ll arrange medical evacuation or repatriation to ensure you receive the care you need.

Be prepared before you travel

To make emergencies easier to manage, take these simple steps before your trip:

  • Save Our Medical Emergency Contact Information: Store the Healthcase Services phone number and email address on your phone and keep a printed copy in your travel bag.
  • Know Your Coverage: Familiarise yourself with your policy details, including coverage limits and any exclusions.
  • Keep Key Documents Handy: Always carry a copy of your policy number, passport, and other essential identification.

We’re here for you 24/7. Whether you’re facing a small hiccup or a major emergency, you can count on us to provide the guidance and support you need.

Need Help? Contact us anytime

We’re here for you 24/7. Feel free to contact us. You can count on us to have your back, no matter where in the world you are.

Help and emergencies FAQs

Travel emergencies can be stressful, but with Rise & Shield, you’re never alone. Here’s what to do if the unexpected happens.

What should I do in a medical emergency abroad?

In the event of a medical emergency:

  1. Seek immediate help: Go to the nearest hospital or medical facility for assistance.
  2. Contact our Emergency Assistance Team: Call the 24/7 helpline provided in your policy documents. They’ll guide you through the next steps, including arranging payment where applicable.
  3. Keep records: Collect all medical bills, receipts, and reports for your claim.

Our multilingual team is always ready to support you, no matter where you are.

How can I contact Rise & Shield while travelling?

If you need assistance while abroad, you can:

  • Call our 24/7 Emergency Assistance Team: The number is listed on your policy documents.
  • Email us: Reach out to claims@riseandshield.com for non-urgent queries.

We’re just a call or click away, ready to help with claims, emergencies, or questions.

Will my policy cover emergency repatriation to my home country?

Yes, our policies include coverage for emergency repatriation if medically necessary. 

This includes arranging transportation back to your home country for further treatment in severe cases.

Our Emergency Assistance Team will coordinate everything, from liaising with medical providers to arranging suitable transport.

Make sure to contact us as soon as possible so we can manage the process effectively and minimise stress.

What should I do if my belongings are lost or stolen?

Here’s what to do:

  1. File a Police Report: Report the loss or theft to local authorities and obtain a copy of the report.
  2. Contact Us: Email claims@riseandshield.com or call our team for guidance on submitting your claim.
  3. Keep Receipts: Retain proof of ownership and any receipts related to the lost or stolen items for your claim.

Learn more about submitting a claim.

Am I covered for trip cancellations or delays?

Yes, provided the reason for cancellation or delay is covered under your policy. Here’s what to do:

  1. Contact Us: Reach out to claims@riseandshield.com or call our team to discuss your situation.
  2. Document the Incident: Keep all relevant documents, such as flight cancellation notices, receipts, or rebooking confirmations.

Our team will help you through the process and ensure your claim is handled smoothly. Learn more about our claims process.

What should I do if I miss my flight due to an emergency?

Here’s what to do if you miss your flight due to an emergency:

  1. Inform Your Airline Immediately: Contact your airline to explore rebooking options.
  2. Contact Rise & Shield: Depending on your policy, missed flights due to emergencies may be covered. Reach out to claims@riseandshield.com for advice and assistance.

Learn more about our claims process.

How long do I have to submit a claim after an incident?

You should submit your claim as soon as possible. While timelines can vary, we recommend filing within 30 days of the incident.

Contact claims@riseandshield.com for guidance on the claims process.

Additional Resources

  • Local Emergency Numbers: For your destination, check this directory for country-specific emergency numbers.
  • Embassy Contacts: Find contact details for your country's embassy or consulate here.
  • Travel Advisories: Stay informed about potential risks by visiting this site for the latest travel advisories.