Claims Centre

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Because claims should be quick & easy

At Rise & Shield, we’re here to make your claims process hassle-free. Why? Because your time is better spent exploring the world, not buried in paperwork.

Need emergency health assistance?

For 24/7 emergency health assistance, please contact Healthcase at:

Learn more about how we help during travel emergencies.

How to make a claim

We know making a claim can feel daunting, so we’ve simplified the process into three easy steps. Follow these steps to get started.

Step 1: Download the claim form

Find the claim form that matches your situation below. Whether it’s a medical emergency, trip cancellation, or lost baggage, we’ve got you covered. 

Click to download the form and save it to your device.

Step 2: Complete the form

Fill out the form with accurate details. The more information you provide, the faster we can process your claim. Don’t forget to gather any required supporting documents, such as:

  • Receipts for medical expenses, accommodations, or other costs.
  • Police reports for lost or stolen items.
  • Airline confirmations for delays or cancellations.

Check the form for a detailed list of what’s needed.

Step 3: Submit your claim

Once the form is complete and your documents are ready, send everything to us via email at claims@riseandshield.com.

  • Use your policy number and claim type in the subject line (e.g., "Policy #RST_SA11683  - Trip Cancellation Claim").
  • Double-check that you’ve attached all necessary files.

Our Claims Team will confirm receipt and keep you updated throughout the process.

Need help?

If you’re unsure about any step, don’t hesitate to reach out! 

Contact our friendly Claims Support Team at claims@riseandshield.com or call +44 (0) 1444 473 405. We’re here to make your claims process as smooth as possible.

Download claim forms

Select the type of claim you need to make from the list below, and download the relevant form. Each form comes with clear instructions to guide you through the process.

Medical Claims

For claims related to medical treatments, hospitalisation, or emergency services during your trip.

Remember to include the following:

  • Original medical bills and receipts.
  • Medical reports detailing diagnosis and treatment.

Baggage Claims

Covers delayed baggage, lost or stolen items, or damage to your belongings.

We'll also require the following:

  • A police report filed within 24 hours of the incident.
  • Receipts or proof of ownership for the lost or damaged items.

Loss of Passport

For expenses incurred due to the loss or theft of your passport.

Money Claims

For reimbursement of stolen or lost money while travelling.

Cancellation Claims

For trip cancellations due to unforeseen circumstances such as illness or emergencies.

Also include the following:

  • Proof of payment for the trip (e.g., invoices, receipts).
  • Documentation of the reason for cancellation (e.g., medical certificate, employer letter, or other relevant proof).

Curtailment Claims

For interruptions or cutting your trip short due to valid reasons covered by your policy.

Travel Delay Claims

For claims related to delayed flights or other forms of transport causing disruption to your schedule.

You should also include the following:

  • Confirmation from the airline, transport provider, or relevant authority detailing the delay.
  • Receipts for additional expenses incurred as a result of the delay (e.g., meals, accommodations).

Missed Departure Claims

For expenses caused by missing your departure due to valid and covered reasons.

Travel Disruption Claims

For claims involving significant travel disruptions outside your control.

Travel Resumption Cover

For coverage when resuming your trip after it was interrupted due to insured events.

Catastrophe Claims

For unexpected events such as natural disasters impacting your travel plans.

Each form provides instructions on required documentation and how to submit your claim. If you need assistance, our Claims Support Team is here to help at claims@riseanddhield.com.

Supporting Documents

Please include the required supporting documents based on your claim type to help us process your claim quickly and efficiently. Accurate and complete documentation ensures a smoother claims experience.

Medical Claims

For medical-related expenses during your trip, provide:

  • Original medical bills and receipts.
  • Medical reports detailing diagnosis and treatment.

Trip Cancellation Claims

If your trip was cancelled due to unforeseen circumstances, include:

  • Proof of payment for the trip (e.g., invoices, receipts).
  • Documentation of the reason for cancellation (e.g., medical certificate, employer letter, or other relevant proof).

Lost or Stolen Baggage Claims

For lost, stolen, or damaged belongings, submit:

  • A police report filed within 24 hours of the incident.
  • Receipts or proof of ownership for the lost or damaged items.

Travel Delay Claims

If you experienced delays in your travel plans, provide:

  • Confirmation from the airline, transport provider, or relevant authority detailing the delay.
  • Receipts for additional expenses incurred as a result of the delay (e.g., meals, accommodations).

If you’re unsure which documents are required, our Claims Support Team is here to help! Contact us at claims@riseandshield.com or call +44 (0) 1444 473 405.

Contact Us

Have questions or need a hand with your claim? Our Claims Support Team is ready to assist you every step of the way.

We’re here to make the claims process as smooth and stress-free as possible. Don’t hesitate to reach out!

Claims frequently asked questions (FAQs)

We’ve answered some of the most common queries to help you get started:

1. How long does the claims process take?

Claims are typically processed within 10-15 business days after we receive all required documentation.

2. Can I submit a claim if I'm still travelling?

Absolutely! You can submit your claim while on the go. Just make sure you have digital copies of all necessary documents for a smooth submission.

3. What if I don't have all the supporting documents?

No worries! Submit your claim with the documents you do have and include an explanation. Our team will review your claim and guide you on what to do next.

4. What happens after I submit my claim?

Once your claim is submitted, our team will review the details and documentation. You’ll receive an acknowledgement email, and we’ll keep you updated throughout the process.

5. Can I check the status of my claim?

Yes, you can! To check your claim status, simply email us at claims@riseandshield.com with your policy number and claim reference or call us at +44 (0) 1444 473 405.

6. Are there deadlines for submitting a claim?

Claims should be submitted as soon as possible. Most policies require claims to be filed within a specific timeframe (e.g., 30 days) after the incident. Check your policy details or contact us for guidance.

7. Will I need to pay anything upfront for medical claims?

In most cases, you may need to pay for treatment upfront and claim the costs back. However, for emergencies requiring direct billing to the hospital, contact our assistance team immediately for help with arranging payment.